It should be noted that this website requires cookies to operate for analytical purposes and for your preferences, by proceeding to use and browse this website you are agreeing to cookies being placed on your computer. For further information please refer to our Privacy and Cookies Policy.

Privacy and Cookies Policy

Security Industries Specialist Services ("us") is data controller of your information and takes its responsibilities regarding privacy and security of customer information very seriously. This policy explains how we use information about our customers and how we protect your privacy.

By your using this web site and/or supplying information on it, you confirm that you agree to the collection and/or use of your personal information by us in accordance with this privacy policy.

Personal Information

We know privacy is important to you and so we promise to use your information in accordance with this privacy policy.

We will only request information from you which is necessary for the evaluation of your application for insurance and, if such application is accepted by us, for the creation, operation and administration of your insurance policy. Any personal information you provide to us including your (and any other person’s for who you are seeking to arrange insurance) name, address, date of birth, telephone number and e-mail address, will not be used by us or released, sold, or rented to any entities or individuals outside of Security Industries Specialist Services except as set out in this privacy policy.

We hold personal data on security systems designed to prevent unauthorised access to your personal data.

We will hold up to-date accurate information about you, as a client, which you can check by contacting us at Security Industries Specialist Services, Tourism House, Woodwater Park, Pynes Hill, Exeter EX2 5WS. If your information is incorrect or incomplete we will amend your information as soon as possible on your instruction.

To protect your privacy and security, Security Industries Specialist Services may take reasonable steps to verify your identity before granting you access to your personal information or making the requested alterations.

We will not transfer your data outside the EU. Your insurers and/or their third party agents may pass data outside the EU and if so, we will seek their confirmation that this is adequately protected.

Use of Personal Information

We will use the information we collect from you to enable:

  • the preparation and provision of quotations for insurance (including medical screening)
  • the sale and administration of insurance policies including the sending of renewal notices.
  • claims handling and administration;
  • system administration.
  • the measurement and assessment of customer statistics; and
  • us or other subsidiary companies to offer you other products or services tailored to your needs and which we think may be of interest to you - unless you have opted out of such use – see below.

Disclosure Of Personal Information

We will not disclose any of your information outside our group (being, us, or subsidiaries, or holding companies and their subsidiaries) except:
with your consent; or

  • to insurance companies, underwriters, medical screening providers and service providers for the purposes of evaluating your application for insurance, underwriting and for claims assessment and handling purposes; or
  • to credit reference and fraud prevention agencies for the purposes of identity verification. Such organisations may record, disclose and use that information to lenders and insurers who may use that information for debt tracing and for the prevention of fraud and the prevention of money laundering; or
  • to persons who act as our agents or other service providers in connection with the issue of your insurance policy and the operation and administration (including claims handling) of that policy; or
  • to anyone whom we may transfer our rights and duties under any agreement we may have with you; or
  • where we are required or permitted to do so by law.

Data Protection

In accordance with Data Protection legislation, including General Data Protection Regulations (GDPR), we are advising you that any personal and/or sensitive data requested from you will be stored securely and will only be used in order to manage the contract of business, including insurance requirements, we are arranging for you where we have a legal obligation in handling your data. We may also have a legitimate interest in handling your data when dealing with third parties, such as your insurers. This information will only be made available to third parties, such as insurers or their claims handling agents, in order to further manage and service your insurance policy.

We will retain your information for a period of time which is necessary to ensure no further liability, such as any insurance claims, exists. This period will normally be 7 years from expiry of the policy but may be extended for certain types of business.

The types of data vary but typically include name, address, email address, telephone number and date of birth. Other details may be needed depending on the type of insurance required.

For certain types of business we may require sensitive information from you in order to arrange your insurance requirements or service any claims, for example, medical records, which may involve passing such information to insurers or their claims handling agents. If required we will seek your consent to this.

We will not transfer your data outside the EU. Your insurers and/or their third party agents may pass data outside the EU and if so, we will seek their confirmation that this is adequately protected.

You have the right to:-

  • See a copy of the personal information we hold about you, free of charge
  • Ask us to delete any of your personal data where there is no legitimate reason for continuing to hold it.
  • To have any inaccurate or misleading data corrected or deleted
  • Restrict the processing of your data
  • Lodge a complaint with the Information Commissioners Office if you are unhappy with the manner in which we store or handle your data.

If you provide data to us about other people you must provide this notice to them before you pass their data to us. You must obtain their consent if this includes sensitive data such as health or criminal record data.

If at any time you wish to know what information we hold on you, or have any queries relating to the above, please contact our director responsible for Data Protection issues at:-

Telephone: 020 7977 5700


Or write to:
Crispin Speers & Partners Ltd
St Clare House
30-33 Minories
London EC3N 1PE

Cookies and Tracking Technology

A "cookie" is a small data text file that is placed in on your computer by websites that you visit (in your web browser). They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use session cookies on this web site to recognise you each time you visit this site, and to make it easier for you to navigate our web site. A session ID cookie expires when you close your browser.

In addition we use Google Analytics; these cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form including the numbers of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google.

Cookie Name Purpose
Google Analytics _utma
These cookies are used to collect information about how visitors use our site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Online notification form cookie ASP.NET_SessionId This cookie is essential for your online use of forms within our website. It is set only for those people using the website forms (proposal forms). This cookie is deleted when you close your browser.

Google Cookies:

To opt out of being tracked by Google Analytics across all websites visit:

Most browsers will usually allow you to change the settings of your browser so that it does not accept cookies but if you do this please be aware that this web site will not operate. You may click here if you would like to learn more about cookies,(goes to BBC) and please click here for the procedures to turn off cookies within your browser. (goes to About cookies).


We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

When you request a quotation or apply to purchase an insurance policy online (where applicable on our websites) we use secure socket layer technology (SSL) that encrypts all information you input before it is sent to us. This ensures that the information is reasonably protected against unauthorised interception.

We also follow security procedures in the storage and disclosure of information which has been given to us, to provide an adequate level of security for that information.

It is important to remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Links to Other Sites

On this web site you may be offered links to other sites which we hope will be of interest. However, please be aware that we have no control over such sites and do not endorse them. You agree that we are not responsible for the availability or content of, or products and services available on those web sites. You are advised to read the privacy policy of other sites before disclosing any personal information.

Intellectual Property Rights

The content of this web site may not be retrieved, displayed, modified, copied, printed, sold, downloaded, hired, reverse engineered or transmitted in any way without the prior written consent of Security Industries Specialist Services.

You may retrieve, display, copy, print or download the content on this site for legitimate personal use only and not for commercial exploitation.

You may not link to this web site or include this web site in part or in whole within another external web site without first obtaining written permission from Security Industries Specialist Services. We reserve the right to remove links to this site without notice at our discretion.

Instability of the Internet

The Internet is an inherently unstable medium. Errors, omissions, interruptions and delays of service may occur at any time. As a result we accept no responsibility in respect of such errors, omissions, interruptions or delays.

We do not guarantee that this site will operate either fully or in part on any specific computer equipment or in any specific software. There are no elements within this site that alter any of the configuration or other settings on any machinery used to view the site.

We accept no liability whatsoever (whether in contract, negligence or any other cause of action) for any damage, either temporary or permanent, occurring to either electronic equipment or software that might occur whilst using this site.

Remember the Risks Whenever You Use the Internet

Other Internet sites or services that may be accessible through our web site will have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions.

Changes in this Privacy Statement

We reserve the right to modify this privacy and cookies policy without notice and so you should check the position each time you visit our web site.

Contact Us

If you have any questions or suggestions about our Privacy and Cookies Policy, please contact us at the following address:

Security Industries Specialist Services (SISS)
Tourism House
Woodwater Park
Pynes Hill
Telephone- 01392 287400

Security Industries Specialist Services is a trading division of Apex Insurance Services Ltd.

Apex Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA). Their FCA registration number is: 694853.

Apex Insurance Services Limited, Registered in England No. 06464614. Registered Office: St. Clare House, 30-33 Minories, London, EC3N 1PE